Time of delivery
Time of delivery is normally within 7 working days after ordering date. Delivery will be between 6 am and 10 pm every day during the week according to what Stora Enso has chosen.
Advising fee
Telephone SEK 65.
SMS SEK 0.
E-mail SEK 0.
General conditions
When delivering pellets in bulk the supplier delivers the ordered volume +/- 200 kg, if there is enough space in the storage. When delivering to a PelliStore PCS we are restricting the weight delivered to maximum 70 % of the storage capacity. If the buyer orders more than that Stora Enso takes no responsibility for damages that may occur to the storage.
The receiver is responsible for:
- The product when it has come to the receiver's bulk connector
- Checking that there is enough space in the marked storage
- The place for receiving bulk is put in order well in time before delivery
- The road to the unloading place must be min. 3.5 m broad and have free height of 4.5 m (no branches), be approved for heavy lorries (axle load 10 ton) and free from snow and gritted
- That the storage is suitable for receiving pellets. Please note: No plastic pipes. That there must be a vent with Ø > 200 mm or equivalent area
- That the inlet pipe is mounted outdoors and easy to reach for the driver. It must be marked satisfactory with name and address
- That the bulk connector with Ø 102 mm (“4“) male coupling is firmly mounted
- Horizontally mounted coupling is at max. height of 1.5 m, min. 0.1 m
- For vertical mounting, max. height is 1.5 m, min. 0.8 m
- If a dust filter is needed, it must be cleaned, have the correct size and be mounted before each delivery
Rules when receiving bags on pallets:
The pellets are packed in bags made of plastic and loaded on pallets. The weights are 16 kg per bag and 832 kg per pallet. The pallets are delivered by lorry with a crane or truck according to what the supplier has chosen. Unopened pallets can be stored outdoors without cover for a short period. When once opened the pallet must be covered as the bags is perforated with small holes and is therefore not waterproof.
The receiver is responsible for:
- That the place where the pallets should be placed is well marked. It is important that the place can be reached by the vehicle in choice
- The seller's instructions about storing and handling of the pallets must be followed
- After delivery the receiver will take over the responsibility of the product
- The product that has been ordered must fit in the assigned space
- That the place for receiving pallets is put in order well in time before delivery
- That the returned pallets must be stacked on top of each other, and where applicable, placed at the location where the new pallets are to be delivered
- The road to the unloading place must be min. 3.5 m broad and have free height of 4.5 m (no branches), be approved for heavy lorries (axle load 10 ton), be free from snow, and be sanded in the event of ice
The supplier is responsible for delivering:
- The correct product according to the quality analysis
- The correct quantity according to the order (delivery of bulk +/- 200 kg)
- Within the agreed period of time
- To the receiver's bulk connector when delivering bulk or to the marked unloading place for pallets
The driver shall refuse unloading if there is a risk of injury or if an accident might happen.